Zendesk, a proven cloud-based customer service software provider has announced a new team up with Magento, an e-Commerce platform created by eBay.
The partnership has simple agreement that clients can now use Zendesk customer service channels to their Magento powered sites.
A simple configurator will allow customers to setup and run customer service capabilities in a matter of seconds. This will also allow Zendesk customer service employees to access consumer data seamlessly.
The system is a two-way integration meaning customer service employees can stay with the platform while interacting to all customers.
The Director of Ecommerce of Anna’s Linens, Lance Stern mentioned “As a user of both products, I’m excited to see Zendesk make such an investment in the Magento platform”. “We look forward to working with Zendesk as they bring these two important systems together.”
Conan Reidy, Zendesk’s Vice President of Business Development who spoke at the MagentoLive UK event said “Our investment in this integration is a direct result of feedback from our many retail customers”. He also quoted, “Innovative eCommerce companies are recognizing that customer satisfaction is based on the complete customer experience, from sales to support and back again. This integration helps ensure that they work together seamlessly to maintain healthy relationships that drive future sales.”
Zendesk also announced that Magento is now a Gold-Level Industry Partner.
Founded in 2007, Zendesk has more than 20,000 customers, including Gilt Groupe, Sony, Box, and Disney. Zendesk has also successfully acquired funding led by Redpoint Ventures, Charles River Ventures, Benchmark Capital, Goldman Sachs, GGV Capital, Index Ventures, and Matrix Partners. Learn more at www.zendesk.com.
Zendesk for Magento is available from the Magento Connect Marketplace at http://www.magentocommerce.com/magento-connect/ and the Zendesk Apps directory at http://www.zendesk.com/apps
Photo Credit Turbobird
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